Conflict management is challenging for even the most experienced leaders. So, what can you do to better navigate it?
You can’t go into business expecting everything to work out just right.
It’s not realistic think there won’t be any mishaps, setbacks, or conflicts.
The reality is, things will come up. Hurdles will impact your progress, and conflicts will arise. So, as a business owner, you need to prepare to overcome these obstacles with ease.
Conflict management = conflict resolution
With conflict resolution, management within a company is able to successfully handle and resolves issues in the workplace.
The goal here is to resolve the matter — not avoid it.
A true 10X leader can effectively manage workplace issues. The secret is to have a strong understanding of optimism and respectfulness while creating a learning opportunity.
Assess your emotional intelligence
As a leader, you need to ensure you’re in the right, positive state of mind prior to conflict management.
Where there’s high emotion, there’s low intelligence.
You need to ensure that you’re putting “your best foot forward.” In doing so, your team will:
- Understand they have a voice and that you hear it;
- Learns how they should handle any type of situation moving forward.
Assessing your emotional intelligence is a critical step in navigating a tricky scenario. It allows you to get a much better understanding of the situation.
In addition, it makes it easier to address the solution.
Promote clear communication
If you’re not communicating correctly or clearly, you run the risk of having to repeat some conversations. People end up confused, and you don’t end up implementing any solution.
And where there’s confusion, there’s failure.
So, for leaders to navigate conflict management, they need to be clear, concise, and direct with their communication.
As a result, all parties can understand what there is to do, why this can’t happen again, and what would happen if it does.
Creative problem solving
After you’ve been able to assess everyone’s emotional state and you’re communicating clearly and effectively, now is the time to solve the problem in a creative, stress-free way.
As a leader, solving problems will be a part of your everyday tasks. Whether it’s a problem with marketing, finance, operations, or people, it is your responsibility to tackle and solve these issues.
However, creative problem solving is easier said than done. But when you’re thinking about how best to handle and resolve something, you need to think about what will benefit all participants.
You need to ask yourself, “What can I do to make sure everyone understands what went wrong, how to overcome it, and ensure that it doesn’t happen again?”
When it comes to business, people are the most important part.
And it’s important that business owners and leaders understand that. How else do you think Grant and I have been able to grow and scale to 10X levels?
Because we know that our teams are the reason why we’re here. We know that people move the business — not the other way around.
So, if you want to learn how to be a remarkable leader that inspires others to do more, be more, and achieve their goals, schedule a call with one of our business advisors.
They’ll help you learn how to access our upcoming People Essentials Workshop — a 2-day program that’s geared toward helping you find, attract, hire, and develop your team into top performers.