Sam’s Club wants to be the chain that makes your orders easy. Their solution?
Replacing cash registers with high-tech cart scanners and more groundbreaking technology.
Here’s what you need to know about the future of your Sam’s Club orders.
Making Sam’s Club Orders Effortless
Despite not growing their number of stores in years, Sam’s Club grew the company and customer orders in other ways…
AFTER ALL, LAST YEAR THE COMPANY INCREASED NET SALES BY 50%, TO $86.2 BILLION.
While that number isn’t anywhere near Costco’s North American sales, that figure is still nothing to sneeze about.
After Sam’s Club abruptly closed 63 stores in 2018, the company focused on recalibrating sales growth. However, the company recently opened its first store in seven years near the Dallas area…
And it’s nothing like its other stores.
FOR STARTERS, THIS NEW STORE IS, AS THE COMPANY’S CEO PUTS IT, THE STORE OF THE FUTURE.
This store replaces its cash registers with a new system. Here, Sam’s Club members scan their orders with an app and then walk through an AI-powered gateway that scans their carts as they leave.
Safe to say, the days of receipt checking are over.
As for any customers who need assistance with their orders, Sam’s Club has employees with tablets ready to scan their items for them.
But the scanning app feature and AI gateway are not the only technological improvements in this store. This location also features floor scrubbers that monitor inventory…
And a pizza robot capable of making 100 pies per hour.
The lack of cash registers provides stores with more real estate to display bigger merchandise. In this new Sam’s Club, patio furniture and a Mercedes-Benz SUV occupy the space where registers would be.
But how do these high-tech improvements affect customer’s Sam’s Club Orders? The company’s CEO has a clear idea…
Sam’s Club Can Have It All
Sam’s Club CEO, Chris Nicholas, designed the store to give customers’ orders the best in quality, price, and convenience.
“THE PRICE YOU PAY FOR GREAT ITEMS AND GREAT PRICES IS FRICTION,” HE SAID. “YOU QUEUE TO GET IN THE DOOR. YOU QUEUE AT THE REGISTER. YOU QUEUE TO GET OUT…”
With the new scan-and-go app function, Sam’s Club is honing in on a more convenient way to operate as a business. Historically, customers decided between good prices, quality, and convenience.
Club-style bulk stores like Costco and Sam’s Club have won out on good prices and quality at the cost of convenience.
NOW SAM’S CLUB HAS CREATED A NEW MODEL THAT PROVIDES THE MOST CONVENIENCE FOR CUSTOMERS AND THEIR ORDERS.
And so far, shoppers are loving it. Several shoppers who have used the scan-and-go technology stated that it worked smoothly and without issue.
As for the future of the company, this high-tech location is a testing ground for upcoming Sam’s Club locations and remodels…
As well as Walmart locations.
The Future Of Shopping
Walmart, the owner of Sam’s Club, has been innovating more of its operations, from stores to distribution centers.
Ultimately, if you want your business to have staying power…
Take a page out of Sam’s Club’s book and remember that innovation is an investment into your future.
Be Great,
GCTV Staff
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