Shep Hyken & Grant Cardone Power Players

Shep Hyken, Customer Service Master, Entrepreneur, Hall of Fame Speaker and Author of Amaze Every Customer Every Time joins Grant to discuss how employees and business owners must do whatever it takes to wow customers and earn their business and trust. Shep has consulted with top companies such as American Airlines, Anheuser-Busch, AT&T, AETNA, and, American Express and is the creator of The Customer Focus program, helps clients develop a customer service culture and loyalty mindset. Shep believes that customer service is common sense yet not so common and taking care of the customer is a businesses first priority. He explains that the high-end customer expects a different experience. There’s a huge problem with inconsistency, creating loyalty pays of big, and businesses must show customers should by from you. Shep also offers Ace Hardware as an example of a niche business that offers excellent customer service. He offers insights on what consumers can do when faced with a terrible customer service experience. Shep also explains why businesses must operate with a culture of excellence when it comes to customer service. Happy employees serve people better.
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Star of Discovery Channel’s “Undercover Billionaire,” Grant Cardone owns and operates seven privately held companies and a private equity real estate firm, Cardone Capital, with a multifamily portfolio of assets under management valued at over $4 billion. He is the Top Crowdfunder in the world, raising over $900 million in equity via social media. Known internationally as the leading expert on sales, marketing, and scaling businesses, Cardone is a New York Times bestselling author of 11 business books, including “The 10X Rule,” which led to Cardone establishing the 10X Global Movement and the 10X Growth Conference, now the largest business and entrepreneur conference in the world. The online business and sales educational platform he created, Cardone University, serves over 411,000 individuals and Forbes 100 corporate clients throughout the world. Voted the top Marketing Influencer to watch by Forbes, Cardone uses his massive 15 million plus following to give back via his Grant Cardone Foundation, a non-profit organization dedicated to mentoring underserved, at-risk adolescents in financial literacy, especially those without father figures.