Dollar General Locations

Nowadays, it isn’t easy to find a human cashier when shopping. This is a fact that reinforces some fears that robots are taking our jobs. However, Dollar General is eliminating self-checkout from the majority of its locations. These are the facts… 

Earlier this spring, the retailer announced that it was “rolling back” self-checkout from 300 Dollar General locations. 

This was initially done to move towards an in-store flow where automated checkout was only used during busy shopping periods. But by the end of the rollback, DG pulled the kiosks from 12,000 stores… 

THAT’S OVER HALF OF THE TOTAL NUMBER OF DOLLAR GENERAL LOCATIONS NATIONWIDE!

They are not the only chain pulling back on the self-service lanes. Target and Walmart have made similar plays as well

But why has Dollar General in particular made this call? 

Why Dollar General Locations are Dropping Self-Checkout

There is no way to put it politely. The main reason that sefl-chek-out is disappearing from Dollar General is theft. 

Dollar General’s CEO Todd Vasos spoke about the decision in a company earnings call:

“MOVING FORWARD, WE PLAN TO HAVE SELF-CHECKOUT OPTIONS AVAILABLE IN A LIMITED NUMBER OF STORES, MOST OF WHICH ARE HIGHER-VOLUME AND LOW-SHRINK LOCATIONS.” 

Via Business Insider

“Shrink” means inventory loss, by the way. Vasos added later on in the call: 

“SHRINK CONTINUES TO BE THE MOST SIGNIFICANT HEADWIND IN OUR BUSINESS.”

Turns out, that the honor system is not working out for scanning and paying for items on our own. At least, for Dollar General locations. 

… Even with all those security cameras in place. 

Be Great,

GCTV Staff 

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