#3 – Automate customer service
“Exceptional Customer Service will make you rich!” – Tim Clark
Do you have a self service website?
- Save the company time – phone calls, emails
- Improve the customer service – give the customer what they want
- Create additional sales, 2nd money
- Trust has already been established – GC
- It validates the first purchase – GC
Examples
- Make a payment on thier account
- Check the status of thier order or project
- Buy additional products and services
- Upload documents and information
- Refer new business
- Provide customer feedback and ratings